Customer Success Team Lead - German speaker
Reinventing Tax Compliance - Hand in hand
A little about who we are
Taxually was founded in 2018 with the aim of helping businesses calculate VAT amounts in 40 countries and automatically submit their VAT returns.
Taxually's mission is to make tax compliance easy so businesses can thrive. We are doing this by seamlessly connecting taxpayers and tax authorities through a simple and intuitive global tax platform. So far on our mission, we have made VAT compliance easier than ever before through end-to-end automation of VAT registrations, data management, filing and workflow.
We are continuing to build the most advanced tax technology platform in the world through a dedicated and mostly remote team. As a result, you'll get to work in one of the hottest tax technology startups in the world right now. The type of person who works here is driven, motivated, empowered and proud.
We don't offer baroque job titles or set up rigid reporting lines. Instead, we build our team through trust, equality and fairness, giving our people autonomy and freedom to achieve their highest potential, and of course making tax compliance easier than ever before.
What we look for
They've built some of the best tax technology that the world has to offer, and they're keen to get their clients using and learning how they can make it even better - that's where you come in. We're looking for a full time Customer Success Team Lead to support the international team remotely.
What you'll be doing
Task descriptions can be sometimes very limiting, however we still have to give you a few hints on what you are expected do at Taxually, so here we go:
- Providing our users support in onboarding
- Reporting to Management
- Leading, creating incentives and supporting a small team
- Supporting clients with the onboarding via different channels (50% phone, 45% email, 5% chat)
- Making sure our clients know how to register
- Collaborating with other departments
- Working out team processes
What skills will be useful
With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:
- Native/Professional written & spoken English language is essential, and one (or more) additional language would be an asset (German)
- Empathy and love for helping people
- Customer orientated prior experience
- Team player
- Ability to understand and explain complex issues in an easy manner
- Excellent organization & communication skills
- Prior team lead experience
- Microsoft Excel skills
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.
What you can count on
You'll get to work in one of the hottest tax technology startups in the world right now. You'll receive excellent training and guidance from our team members who believe in what Taxually stands for. The type of person who works here is driven, motivated, empowered and proud.
Don't meet all of the role requirements?
Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.
Research (by Harvard University 🤓) shows that women are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.
At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.
Apply for this job
Or, you could send your Resume and Motivation letter with salary requirement to: email@example.com.
We are looking forward to meeting you!